Shake Shack Delivered Undercooked Meat and Unreachable Customer Support

On August 6, 2026, at 10:16 PM, I placed an order via Yemeksepeti from the Shake Shack Suadiye location, but the patties in the Shake Meister and Shake Burger I received arrived raw. When I cut inside and took a bite, I saw that the meat was completely undercooked, pink, and raw in the center.

Furthermore, despite being 8 months pregnant, receiving raw meat like this caused me immense anxiety and disappointment, as it poses severe health risks and is a failure I never expected from a brand like this. This situation unsettled me emotionally and caused deep concern for my baby's safety. Following the issue, I attempted to contact the restaurant through Yemeksepeti, but I was completely unable to connect with anyone.

I demand that this grievance be addressed immediately, that a full refund for my order or appropriate compensation be provided, and that strict quality controls and audits be conducted to ensure similar hazards never happen again—especially to pregnant and vulnerable customers.