On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I might have considered it a mistake — but the size of this piece was unacceptable and a clear sign of negligence.
I immediately called the restaurant to report the issue. The staff member, Mr. İ*, told me to “Call Yemeksepeti so they can send a courier and we’ll send you a replacement.” This response was disappointing and seriously damaged my trust in the brand. I also tried to reach Yemeksepeti customer service, but I couldn’t get through to anyone.
Given what happened, I’m requesting a full refund and a formal apology for this incident. This experience was unacceptable for a brand like Shake Shack, and I don’t plan to order from them again.
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff...
I placed an order from Shake Shack, and the delivery arrived incomplete even though the full amount was charged. The courier, having confirmed online payment, quickly dropped off the items and left. When we opened the package, we realized several items were missing. I immediately reported the issue,...
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my Sodexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on ...
On June 27, 2025, around 10:00 PM, I visited the Shake Shack branch on Bağdat Avenue and ordered ice cream, but the experience was very disappointing. The first ice cream I received had a big hole in the middle, so I returned it. Unfortunately, the replacement ice cream they gave me had the same pro...
On October 18, 2025, I ate at the Shake Shack location inside Mall of Istanbul. Since I have celiac disease, I carefully asked the staff whether the fryer oil was used only for french fries or also for chicken products. The employee confidently told me that only fries were fried in that oil. Relying...
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