On September 27, 2025, I visited the Shake Shack branch on Bağdat Avenue and left disappointed with both the drink quality and the lack of clear pricing information. I ordered an Iced Tea, but what I received tasted like plain black tea mixed with cold water — it was flavorless and clearly not up to Shake Shack’s usual standard.
During ordering, the cashier asked, “Would you like Cheddar?” and similar questions for add-ons, but no one mentioned that these options came with an extra cost. By the end, my total was ₺670, which felt unreasonably high for what I ordered.
I didn’t contact customer service about this issue, but I hope Shake Shack ensures better transparency moving forward. Customers should be clearly informed about additional charges for toppings or sides before confirming their orders. This would prevent misunderstandings and improve trust in the brand’s pricing practices.
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my Sodexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on ...
On June 27, 2025, around 10:00 PM, I visited the Shake Shack branch on Bağdat Avenue and ordered ice cream, but the experience was very disappointing. The first ice cream I received had a big hole in the middle, so I returned it. Unfortunately, the replacement ice cream they gave me had the same pro...
On September 27, I visited the Shake Shack branch at İstinyePark with two friends and placed an order for double chicken and double beef burgers, two fries, three drinks, and chicken bites. I specifically requested that the cheese on the fries be served on the side, but it arrived spread on top and ...
I placed an order from Shake Shack, and the delivery arrived incomplete even though the full amount was charged. The courier, having confirmed online payment, quickly dropped off the items and left. When we opened the package, we realized several items were missing. I immediately reported the issue,...
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff...
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