My Sennheiser Momentum 4 headphones have developed fabric wear and deformation. Despite always storing them in their case, such damage occurring in about a year is unusual and not expected. I am requesting that the product be either replaced with a new one or properly repaired. When the product was only one week old, I already experienced issues and sent it to the service center; however, no repairs were made, and the product was returned to me. I am still facing the same problem: the touch controls frequently stop working, and I constantly have to toggle them on and off through the app. This makes using the headphones very inconvenient.
When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't connect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to...
They said Sennheiser is a good brand, but both of my headphones are defective. My first experience was with the IE8i headphones. I used them for only one year before they started having connection issues, the sound failed, and the cable seemed faulty — now only one side works. Then I bought the Mome...
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