I've been experiencing connection problems with my headphones. I tried to get help from Sennheiser technicians, but I don't think they've tested it properly. Once it connects and then disconnects, it is impossible to reconnect to any device again, and it also makes a very bad and loud noise while trying to connect, which is undoubtedly harmful to the ears. I've tried iOS, Windows, and Android devices separately, and when supporters called me back, all they said was "Press the button between 5 and 10 seconds and try again," as if I've just encountered the technology or Sennheiser brand in 2024. I really love the sound quality of Sennheiser products, but the problem I've been having is really a headache because as a software supporter if I can't use my headphones, this makes my working performance quite low since it is really hard both working and trying to hear the person I'm talking with in all that sound. They've offered me a refund, but I don't want a refund; I need headphones to work with, and it has been over a month without a solution. Sennheiser Turkey Center "Bircom" is really not helpful about it. Here is a video of another pairing try with the devices of one of my friends (which makes it the first time for those devices).
It took quite some time, and I had to persistently chase them, but eventually, they called me again and asked me to resend it to spot the problem. The product was changed due to the spotted Bluetooth problem, and they sent me another new device. ALL the problems with the headphones not turning off, not connecting to Bluetooth, or producing bad noise while trying to connect are gone now. Thanks for taking care of it.
My Sennheiser Sport true wireless right earbud has been giving me trouble lately. It's been a whole week and it's still not producing any sound. On top of that, the green and red lights keep flashing non-stop. Even after trying multiple times to connect it, there's no sound indicating a successful p...
I've always trusted Sennheiser for headphones, so I purchased the CX Plus True Wireless without any second thoughts. Unfortunately, this model seems t...
For about two months, I’ve been experiencing Bluetooth connection problems with my Sennheiser HD 450BT headphones. At first, the issue was occasional, but now the headphones won’t connect to any device at all. I’ve tried pairing with multiple phones and computers, but it makes no difference. I also ...
I purchased the Sennheiser CX True Wireless In-Ear Bluetooth Headphones in Black from the Media Markt website on March 5, 2024, and received them on March 6th. Upon attempting to charge and use the product, I encountered difficulties connecting them. Initially, I managed to establish a connection, b...
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