Sennheiser Accentum Wireless Replacement Ear Pads Are Unavailable

I purchased my Sennheiser Accentum Wireless headphones through Trendyol approximately one year ago. The headphones have no electronic or technical issues, and all functions work properly. However, the ear pads have gradually worn out and fallen apart through normal use, making the headphones no longer comfortable to wear.

I am frustrated that I can no longer use a fully functional pair of headphones simply because the ear pads, which are consumable and replaceable parts, have deteriorated. I also find this situation concerning from a sustainability perspective. It is unacceptable for a working electronic product to become unusable simply because a small replacement part is unavailable.

I expect an established global brand like Sennheiser to ensure that basic replacement parts, such as ear pads, remain reasonably accessible for products it officially sells in Türkiye. Despite spending approximately three months searching online and trying various communication channels, I have been unable to reach anyone at Sennheiser or make any progress in obtaining replacement ear pads.

I request that Sennheiser Türkiye contact me as soon as possible and either guide me on how to obtain compatible replacement ear pads for my Accentum Wireless headphones or provide the replacement parts directly. I do not want to be unable to use my fully functional headphones simply because the ear pads have worn out, and I urgently request assistance with this matter.