Difficulty with Repairing Sennheiser Wireless Headphones
I submitted a repair request for my Sennheiser wireless headphones, and the device was delivered on July 8. We spent about a week waiting, and then we were informed of missing documents. I emailed the invoice again. For 3 weeks, I requested updates on the process, and the only response I received was "the invoice is pending." What kind of unaware management is this? The brand should realize that it will lose trust with such service. I urgently request a response. Those considering buying Sennheiser headphones should research their service support before deciding on this brand!
Dear Bahadır Uğur A., We attempted to contact you via the registered phone number you provided in order to resolve the issue you mentioned on Şikayetvar, but we were unable to reach you in any of our calls. Therefore, for all your requests, complaints, and suggestions, you can reach us through our Call Center. We wish you enjoyable days with the legendary Sennheiser sound. Sennheiser Turkey Team Support Line: (Available on weekdays from 09:00 to 18:00)
Dear Bahadır Uğur A, Regarding your request, our Sennheiser Turkey team has created a solution and provided you with information on the matter on 12.08.2024. For all your requests, complaints, and suggestions, you can write to us via the Live Support system. We wish you pleasant days with the legendary Sennheiser sound. Sennheiser Turkey Team
