I submitted a repair request for my Sennheiser wireless headphones, and the device was delivered on July 8. We spent about a week waiting, and then we were informed of missing documents. I emailed the invoice again. For 3 weeks, I requested updates on the process, and the only response I received was "the invoice is pending." What kind of unaware management is this? The brand should realize that it will lose trust with such service. I urgently request a response. Those considering buying Sennheiser headphones should research their service support before deciding on this brand!
I ordered a product from Sennheiser but decided to request a refund before it even arrived. My return request was accepted on the 16th, and I was told that further information would be provided. However, since then, I’ve received no updates, and I can’t reach customer service by phone or get a respo...
My Sennheiser TWS 3 earbuds suddenly stopped working—they won’t charge at all. I understand that products can sometimes fail, but what’s truly unacceptable is the complete lack of support I’ve faced trying to get this fixed. I went to the official website to register a service request, but the syst...
I’m incredibly disappointed with my Sennheiser Accentum Wireless headphones. Out of nowhere, and without any damage, drops, or misuse, they just stopped charging. The day before this happened, I also noticed that the battery was draining much faster than usual, which was already frustrating—but I di...
The Sennheiser Bluetooth headphones I purchased from Media Markt are not working properly, even after trying to reconfigure them 2-3 times. They worked on and off for a bit, but then one of the earbuds malfunctioned again. I took them to Media Markt for servicing and asked for a replacement covered ...
Comments