I sent my Sennheiser Momentum True Wireless 3 in-ear headphones to Bircom service due to noise canceling and charging issues. They decided to replace my headphones but didn’t bother to call me back, which I find unprofessional. I later found out that the replacement product wasn’t in stock and would take 4 to 6 weeks to be sent to me. It’s baffling that a product available on Sennheiser's official website isn’t in stock for service replacements. You don’t typically expect a 4-week wait for something ordered directly from their site. Over the past 5 years, the Momentum series has shown consistent issues across models, but I trusted Bircom for their quick resolutions. However, this experience has been disappointing and has significantly affected my trust in both Sennheiser and their distributor's service. What happened to your once-reliable service?
My Sennheiser Momentum True Wireless 3 headphones have malfunctioned for the second time. The distributor, Bircom, replaced the first faulty pair, but...
I recently faced issues with my Sennheiser Momentum TW2, prompting me to send it to Bircom for warranty processing. Bircom replaced it with the TW3 model, which seemed like a good resolution initially. However, the TW2 was replaced close to the end of its warranty period. After six months of using t...
When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't connect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to...
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