Sennheiser Momentum True Wireless 3 Replacement Delayed 4-6 Weeks
I sent my Sennheiser Momentum True Wireless 3 in-ear headphones to Bircom service due to noise canceling and charging issues. They decided to replace my headphones but didn’t bother to call me back, which I find unprofessional. I later found out that the replacement product wasn’t in stock and would take 4 to 6 weeks to be sent to me. It’s baffling that a product available on Sennheiser's official website isn’t in stock for service replacements. You don’t typically expect a 4-week wait for something ordered directly from their site. Over the past 5 years, the Momentum series has shown consistent issues across models, but I trusted Bircom for their quick resolutions. However, this experience has been disappointing and has significantly affected my trust in both Sennheiser and their distributor's service. What happened to your once-reliable service?
Dear Ercan G., First of all, we would like to express our regret regarding the negative experience you have had. The Sennheiser Turkey team will contact you as soon as possible through your provided contact number regarding your complaint. Sennheiser Turkey Team
I would like to thank Ms. Zehra; she responded promptly and explained the situation with a nice approach. However, the issue has not been resolved yet. I will write here if there are any developments.
Dear Ercan G., Firstly, we would like to express our regret regarding the negative experience you have had. Regarding your request, our Sennheiser team has created a solution and provided you with information on the matter on 10.09.2024. For all your requests, complaints, and suggestions, you can reach us through our Call Center. We wish you pleasant days with the legendary Sennheiser sound. Sennheiser Turkey Team Support Line: (Available on weekdays from 09:00 to 18:00)
The proposed solution is to wait again for 4 to 6 weeks as they mentioned they don't have stock for the exchange and are waiting for the products to arrive from Germany.
Thank you to Ms. Zehra for her efforts. Although it was late, the product was replaced with an upgraded model, TWS 4.
