Sennheiser Accentum Wireless Ear Pads Peel and Deteriorate Over Time

The ear pads on my Sennheiser Accentum Wireless over-ear headphones, which I have been actively using for approximately three years, have started peeling and deteriorating significantly over the past month. Although I am generally satisfied with the product, this damage to the ear pads has negatively affected both wearing comfort and my overall enjoyment of the headphones.

I purchased the headphones through Amazon Germany approximately three to three and a half years ago. Since the ear pads have worn out, I simply want to purchase replacement pads, but I have been unable to find them through any channel in Türkiye. I tried contacting Sennheiser Türkiye customer service and its Turkish distributor, Bircom, by phone and in writing. However, none of my calls have been answered, and I have received no response to my messages. I have been waiting for a reply for approximately three weeks.

I request that Sennheiser make original replacement ear pads for my Accentum Wireless headphones available through official channels in Türkiye and provide clear guidance through an accessible customer service channel on how to obtain them.