Sennheiser declines my warranty request for Momentum TW2. What does Sennheiser's warranty cover?

Sennheiser's warranty typically covers defects in materials and workmanship under normal operating circumstances. This means that if there is a manufacturing flaw or the device fails under regular use throughout the guarantee period, they must fix or replace it.

However, the guarantee frequently excludes damage caused by overuse, accidents, unauthorized repairs, or modifications. Water damage, physical damage from drops, and wear & tear that develops over time are typically not covered under warranty. If Sennheiser refused your request, it might be because the issue with your Momentum TW2 did not fall within one of the covered categories.

To further grasp the situation, see the warranty terms that came with your headphones. If you believe your problem should be covered, you should contact Sennheiser's customer care for additional information or to discuss the specifics of your case.

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