Sennheiser declines my warranty request for Momentum TW2. What does Sennheiser's warranty cover?

On February 13, 2024, I purchased a pair of Sennheiser Accentum over-ear headphones (model SK-700175) from the Hifilife store in İstinye, paying ₺6,999. I used the headphones about 3–5 times a week, and by early summer, the ear cushions began to wear and tear. I was told the product had a two-year w...

I purchased my Sennheiser Momentum 4 headphones on February 18, 2024, from the MediaMarkt store at İzmir Optimum Mall. The product is still under warranty, and I have both the invoice and the previous service request records. About a month ago, I noticed fabric deformation on several parts of the h...

For about two months, my Sennheiser Momentum 4 Wireless headphones have had no sound coming from the right earcup. I’ve tried all troubleshooting steps — resetting, re-pairing, reinstalling the app, and following every official recommendation — but the issue remains unresolved. The product’s warrant...

I’ve been using my Sennheiser CX True Wireless earbuds for about two years, purchased from MediaMarkt Ankara. During this time, the product has malfunctioned four times, roughly every four months, with the same recurring issue each time. I strongly believe the device has a chronic technical defect. ...

On May 22, 2025, I sent my Sennheiser Momentum 3 True headphones to Bircom technical service in Istanbul. I requested support from the technical service due to a malfunction with the product. However, the service requested documentation to replace or repair the product. I explained that I did not ha...

When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't connect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to...

I purchased a Sennheiser 450BT headphone in October 2024, and I’ve already run into multiple issues. First, there was a problem where no sound was coming from the device, although that seemed to fix itself over time. Now, the ear pad has completely fallen off, and the build quality has become a seri...

I purchased the Sennheiser Momentum Sport earbuds thinking I was investing in one of the top headphone brands—but I’m incredibly disappointed. From the moment I started using them, the left earbud keeps making an annoying beeping sound that won’t stop. It interrupts music, workouts, and calls—making...

My Sennheiser TWS 3 earbuds suddenly stopped working—they won’t charge at all. I understand that products can sometimes fail, but what’s truly unacceptable is the complete lack of support I’ve faced trying to get this fixed. I went to the official website to register a service request, but the syst...

I’m using the Sennheiser Momentum TWS 4 earbuds, and I’m already facing serious issues—just like I did with the previous model. I originally bought the Momentum TWS 3, but returned it because of an annoying crackling sound. Sennheiser replaced it with the TWS 4, and I hoped the problem was solved. ...

I purchased Sennheiser in-ear earbuds last week from Teknosa for ₺8,500, trusting the brand as one of the best in the market. However, just two days later, the earbuds failed to perform basic functions. When answering a call, there was no sound. I couldn’t adjust the volume, pause music, or use any ...

I purchased the Sennheiser CX True Wireless earbuds on 30.06.2022 through the Sennheiser website. The product initially malfunctioned on 03.07.2023 and was replaced with a new unit, accompanied by a fresh invoice dated 03.07.2023. However, the replacement product also failed on 19.12.2024. Despite r...

I trusted the Sennheiser brand for its reputation, but my experience has been nothing but disappointing. I purchased the IE8I headphones and used them for only a year before they developed a connectivity issue. The sound became distorted, one side stopped working, and the cable appeared defective. T...

I’ve been using the Sennheiser True Wireless 3 for a year without any issues, but recently, an extremely annoying problem started. A loud beeping sound occurs every 3 seconds, and it only stops when I touch the earbuds, but then it starts again. This constant beeping is unbearable, and I can’t even ...

I submitted a repair request for my Sennheiser wireless headphones, and the device was delivered on July 8. We spent about a week waiting, and then we were informed of missing documents. I emailed the invoice again. For 3 weeks, I requested updates on the process, and the only response I received wa...

In January, my Sennheiser TW2 headphones experienced a malfunction, so I had to send them in for repair. Bircom, the company, informed me that they were unable to repair the items and only offered a refund. However, I declined their offer because they asked for payment on an invoice from two years a...

My Sennheiser TW2 headphones malfunctioned back in January, so I sent them in for repairs. The company, Bircom, informed me they couldn't fix them and offered only a refund. I declined because they demanded payment for a receipt from two years ago. Then, after negotiations with Sennheiser Global, a ...

My Sennheiser Sport true wireless right earbud has been giving me trouble lately. It's been a whole week and it's still not producing any sound. On top of that, the green and red lights keep flashing non-stop. Even after trying multiple times to connect it, there's no sound indicating a successful p...

I recently faced issues with my Sennheiser Momentum TW2, prompting me to send it to Bircom for warranty processing. Bircom replaced it with the TW3 model, which seemed like a good resolution initially. However, the TW2 was replaced close to the end of its warranty period. After six months of using t...

My Sennheiser Sport true wireless right earbud has been acting up lately. It's not making any sound, and the green and red lights have been flashing non-stop for about a week. After trying multiple times, there's just no sound when I try to connect. Regrettably, I haven't been getting the help I nee...