In January, my Sennheiser TW2 headphones experienced a malfunction, so I had to send them in for repair. Bircom, the company, informed me that they were unable to repair the items and only offered a refund. However, I declined their offer because they asked for payment on an invoice from two years ago. After conversing with Sennheiser Global, a representative from Bircom unexpectedly reached out from a private number, stating, 'Alright, we can provide you with TW3, but it won't come with the box.' Of course, I declined this offer as well. Currently, my warranty has lapsed, and I'm eagerly anticipating a reply from the Consumer Arbitration Board.
My Sennheiser TW2 headphones malfunctioned back in January, so I sent them in for repairs. The company, Bircom, informed me they couldn't fix them and offered only a refund. I declined because they demanded payment for a receipt from two years ago. Then, after negotiations with Sennheiser Global, a ...
I recently faced issues with my Sennheiser Momentum TW2, prompting me to send it to Bircom for warranty processing. Bircom replaced it with the TW3 model, which seemed like a good resolution initially. However, the TW2 was replaced close to the end of its warranty period. After six months of using t...
My Sennheiser Momentum True Wireless 3 headphones have malfunctioned for the second time. The distributor, Bircom, replaced the first faulty pair, but...
Hello, I've purchased Sennheiser Momentum TWS 2 from Turkey's official distributor for Sennheiser, Bircom. While the product was still under warranty, the earphones showed signs of technical problems, which were later confirmed by Bircom to be valid and they were documented as defected products. The...
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