Sennheiser Momentum True Wireless 3 Headset Repair/Replacement Request
I have not received any information regarding the Sennheiser Momentum True Wireless 3 headset that I sent to Bircom on 06.05.2024. I believe it should have been processed and returned by now, but there has been no update. Additionally, I requested the company to either repair the headset or replace it with a working one, but unfortunately, my request has not been fulfilled. When I sent the headset, I included a note asking for it to be replaced or repaired. I hope they won't send it back to me without providing a direct refund. I am eager to have my favorite headphones, which I enjoy using, back as soon as possible.
Note: Bircom representatives were very helpful with a previous issue I had with another headset. I hope they will resolve this situation with the same dedication.
Dear İsmail A, We would like to express our regret regarding the negative experience you have had. The Sennheiser Turkey team will contact you via your phone number regarding your complaint as soon as possible. Sennheiser Turkey Team Support Line: 0212 319 97 00 (Available on weekdays from 09:00 to 18:00)
Thank you very much to Bircoma. They made an exchange and kindly sent me the higher model. I am very grateful to them for this.
