I have not received any information regarding the Sennheiser Momentum True Wireless 3 headset that I sent to Bircom on 06.05.2024. I believe it should have been processed and returned by now, but there has been no update. Additionally, I requested the company to either repair the headset or replace it with a working one, but unfortunately, my request has not been fulfilled. When I sent the headset, I included a note asking for it to be replaced or repaired. I hope they won't send it back to me without providing a direct refund. I am eager to have my favorite headphones, which I enjoy using, back as soon as possible.
Note: Bircom representatives were very helpful with a previous issue I had with another headset. I hope they will resolve this situation with the same dedication.
On May 22, 2025, I sent my Sennheiser Momentum 3 True headphones to Bircom technical service in Istanbul. I requested support from the technical service due to a malfunction with the product. However, the service requested documentation to replace or repair the product. I explained that I did not ha...
I bought the seenheiser momentum true wireless 2 headset that I bought in December 2021. After 5-6 months, I started to experience sizzling and breaks related to headphones and requested a change. When Bircom officials told me that they did not have any products and that they could refund money, I d...
My Sennheiser Momentum True Wireless 3 headphones have malfunctioned for the second time. The distributor, Bircom, replaced the first faulty pair, but...
When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't connect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to...
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