Unfortunately, my Sennheiser MTW3 earbuds stopped working. The repairs were sent on April 5th. They assured us that they would provide us with MTW4 earbuds as replacements. Even though the product is listed as available on the website, I have been waiting for over two months due to delays from Bircom, who claim that the stock is not available. I feel humiliated because my funds are currently inaccessible. I could have purchased 10 earbuds made in China for the same amount and utilized them for an extended period of time. We put our faith in a globally recognized brand, only to be disappointed in the end.
I recently faced issues with my Sennheiser Momentum TW2, prompting me to send it to Bircom for warranty processing. Bircom replaced it with the TW3 model, which seemed like a good resolution initially. However, the TW2 was replaced close to the end of its warranty period. After six months of using t...
My Sennheiser TW2 headphones malfunctioned back in January, so I sent them in for repairs. The company, Bircom, informed me they couldn't fix them and offered only a refund. I declined because they demanded payment for a receipt from two years ago. Then, after negotiations with Sennheiser Global, a ...
My Sennheiser Momentum True Wireless 3 headphones have malfunctioned for the second time. The distributor, Bircom, replaced the first faulty pair, but...
In January, my Sennheiser TW2 headphones experienced a malfunction, so I had to send them in for repair. Bircom, the company, informed me that they were unable to repair the items and only offered a refund. However, I declined their offer because they asked for payment on an invoice from two years a...
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