On May 22, 2025, I sent my Sennheiser Momentum 3 True headphones to Bircom technical service in Istanbul. I requested support from the technical service due to a malfunction with the product. However, the service requested documentation to replace or repair the product. I explained that I did not have any invoice or documentation because the headphones were given to me as a gift. Despite this, the product was returned to me on June 16, 2025, without any action taken, due to my inability to provide documentation. The service representatives stated that they could not verify the product's warranty period and offered no solution. My service tracking number is 00683668. I contacted another representative for an alternative solution, but received no response. I request either a replacement or repair of my product. I also request that a solution be offered for products received as gifts and that my grievance be resolved.
My Sennheiser Momentum True Wireless 3 headphones have malfunctioned for the second time. The distributor, Bircom, replaced the first faulty pair, but...
Hello, I've purchased Sennheiser Momentum TWS 2 from Turkey's official distributor for Sennheiser, Bircom. While the product was still under warranty, the earphones showed signs of technical problems, which were later confirmed by Bircom to be valid and they were documented as defected products. The...
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