Samsung KU7000 TV Throws Generic Error and Blocks Tivibu Go App

I downloaded the Tivibu Go app onto my Samsung KU7000 model TV—which I bought in 2017—on August 20, 2026, but I cannot log in to the app at all. Whenever I attempt to launch the app, it simply displays a generic "error" message without any detailed error code or explanation.

To determine whether the issue stems from the TV or the app, I updated the TV's software, uninstalled and reinstalled the app, and attempted various reset procedures, but none of these steps resolved the problem. Customer support representatives I spoke with also stated that the issue lies on Samsung's end.

I am experiencing significant frustration as I am currently unable to use either my TV's smart features or the paid Tivibu Go service I subscribe to. I demand that Samsung investigate this app compatibility or software-related issue and provide a fix so I can use the Tivibu Go app on my TV without further problems.