Samsung Website Crash Voided My 5 Percent Discount Code

While trying to place an order on your official website (samsung.com), my transaction was interrupted and your system kicked me out entirely due to a crash in your payment infrastructure. As if this weren't enough, the 5% Is Bankasi discount code I applied was unjustly flagged as 'used' by your system and completely voided. The amateur approach I encountered when I connected to your live support agent to resolve this issue was even worse than the technical glitch itself. Despite the obvious fact that there is no completed payment, no confirmed order, and no issued invoice, your representative simply read off a rehearsed 'codes are single-use' script and abruptly dismissed the issue. Making the customer pay the price for a system crash on your own website by telling them to 'request a new code from your bank' is an evasion of responsibility, not a solution. For a supposedly global brand like Samsung, such incompetence in e-commerce infrastructure and a customer service attitude that brushes off the customer rather than helping them is absolutely unacceptable. I demand that this error originating from your system be investigated immediately and my unfairly voided discount right be reinstated without delay. Otherwise, please be informed that I will share the details of this systemic failure in your e-commerce processes, and how you victimized and abandoned your customer, across all digital platforms and consumer complaint websites.