The RS57K4000SA Samsung refrigerator I bought from the Samsung dealer broke down after 6 years. Although they confirmed that they do not have an additional warranty of +2 years, they said that the warranty looks like (3+2) 5 years instead of (3+4) 7 years. Other large companies do not require additional warranty documents from their customers. It is registered to invoice and additional warranty systems and displays it when needed. Since I trusted the Samsung brand in my first purchase, I did not archive any additional warranty documents. However, they asked me for the warranty documents and they took advantage of not having these documents in my possession. I called Customer Service Service at least 15 times over 12 days. In the end, they were able to say that the warranty of the product was 5 years on their system and it was out of warranty. Desperately paying for it, I requested Samsung service (Reg. No: 4267003474) and they reported that there was a gas leak in the refrigerator "due to a body problem" and that it could not be repaired. Gas leakage is caused by a body problem due to a manufacturing defect, not due to a usage error, whether the 6-year-old refrigerator is garbage, the warranty product is out of warranty, waiting for 12 days without the refrigerator working, each time you have to inform the Customer Service about the model and serial number. Which one should I write? Samsung, which I thought to be a big brand, disappointed me!
We had our Samsung RB46TS334SA Twin Cooling refrigerator installed in October 2020. Recently, the unit stopped cooling completely and displayed E6 and E10 error codes. We contacted Samsung's authorized service, and after their initial visit, they informed us a gas leak test would be needed—for which...
I purchased a Samsung refrigerator, and it broke down in less than two years, it’s no longer cooling. The service team visited twice, on April 12 and 14, and confirmed that there was a gas leak that couldn’t be repaired. They said a replacement unit would be sent, but we’ve been waiting ever since. ...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
The Samsung brand refrigerator I bought about 2 years ago broke down in June (water flowing problem due to a blockage in the system). I made a service request regarding the issue. The service representative came on 24.06.2024, examined the device and kept the necessary records. Later, on 27.06.2024,...
3 years ago, unfortunately, I bought all my white goods from Samsung. The refrigerator started to cool, we called the service and created a record, they said it would come the next day. They kept me waiting until the end of the day and said the record was not visible, and as a result of waiting for ...
Comments