The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. After the repairs, they would test it again, and if there’s a leak in the body, I would have to pay extra to replace the body too. I called customer service and said that if a body replacement is required, I would be losing money—it makes more sense to just buy a new fridge at that price. They keep calling with no real solution, repeating exactly what the service team said and asking if I want to go ahead with the part replacement. Don’t insult our intelligence—it’s basic middle school math that shows I’d be at a loss. My 7-year-old Samsung dishwasher also failed, and I had to buy a different brand because the repair was too expensive. Now it’s the fridge! Samsung home appliances are unreliable and leave customers stranded. I’m writing this here just so others planning to buy home appliances take this into account. They’ll just repeat the same thing even if they contact me. Also, the service team didn’t provide a single document when they took the entire fridge. Samsung appliances barely last 7 years!
I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, ...
I contacted Samsung Authorized Service, they came and checked the refrigerator, detecting that the compressor was faulty. They mentioned there was oil inside and gave a price of ₺8800, also stating that the card might need to be replaced, with an additional cost of ₺11800-₺12000. Since the device wa...
We had our Samsung RB46TS334SA Twin Cooling refrigerator installed in October 2020. Recently, the unit stopped cooling completely and displayed E6 and E10 error codes. We contacted Samsung's authorized service, and after their initial visit, they informed us a gas leak test would be needed—for which...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
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