We had our Samsung RB46TS334SA Twin Cooling refrigerator installed in October 2020. Recently, the unit stopped cooling completely and displayed E6 and E10 error codes. We contacted Samsung's authorized service, and after their initial visit, they informed us a gas leak test would be needed—for which we had to pay ₺3,500 upfront. Once the test was done, they confirmed a gas leak in the body of the fridge, and told us it could not be repaired.
This was shocking, especially since we were assured at the time of purchase that the refrigerator came with a 10-year parts warranty. At no point were we told that some parts—like the body—are untouchable or excluded from meaningful repair. I later researched and discovered many customers have experienced this exact same issue, which points to a chronic manufacturing defect or poor material quality.
As a “solution,” Samsung offered to sell us a new refrigerator at a discounted price, but only if we surrender the broken one, and even then, the replacement option is smaller in capacity and not equivalent to our original model. I wasn’t even given the freedom to choose a better one by paying the price difference.
It makes no sense that a core structural component fails in under 4 years and cannot be fixed, despite all the marketing about “10- or even 20-year guarantees.” What good is a working motor if the main structure itself is defective?
I feel deeply disappointed and misled. Samsung must own up to this design flaw, stop offering limited “solutions,” and instead provide a full equivalent replacement without forcing customers to downgrade or pay more. A product at this level should never fail so quickly.
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
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I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, ...
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