I purchased a Samsung refrigerator, and it broke down in less than two years, it’s no longer cooling. The service team visited twice, on April 12 and 14, and confirmed that there was a gas leak that couldn’t be repaired. They said a replacement unit would be sent, but we’ve been waiting ever since. Every time we follow up, they cite an ongoing approval process or give other excuses to delay the solution. They sold us a defective product and have done nothing to resolve the issue. All the food inside has spoiled, and we’re unable to store or buy anything. We expected a quick resolution, especially for such an essential appliance, but the inconvenience continues with no end in sight.
The Samsung brand refrigerator I bought about 2 years ago broke down in June (water flowing problem due to a blockage in the system). I made a service request regarding the issue. The service representative came on 24.06.2024, examined the device and kept the necessary records. Later, on 27.06.2024,...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I bought a Samsung refrigerator in 2021, and it stopped cooling after a year. I had to contact customer service, and it turns out that these kinds of problems are common with Samsung. They assured me that they would replace it if it happened again. I can't even use my Samsung fridge right now, and t...
For the past three days, my Samsung refrigerator hasn't been cooling at all, even though I've had it for two years. The device has been giving me a 10/e error code, and I quickly told someone about it. A service request was made, but no technician has come to fix the problem in the three days subseq...
We bought a Samsung refrigerator on September 2, 2021. We've had consistent cooling issues and haven't been able to achieve the desired efficiency. We have to throw away perishable items that we buy on a regular basis because they spoil. When we contacted customer service, we were asked questions su...
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