On February 11th, 2023, I made a purchase from the Samsung store website for a Samsung television. In response to my successful payment, I received an email of approval. It was at 11:36 a.m. on February 13, 2023, that I received a phone call informing me that my order had been canceled. It was explained away by the fact that the discount was used twice. However, the website unexpectedly applied a 5% discount to my shopping cart. Furthermore, if my order is canceled, I will be charged 4,000 Turkish Lira (TL), which is more than I would have saved with the discount. This injustice, which can be found on the Samsung company's official website, is shocking and unacceptable. Unless they can assure me that I won't be victimized in the process, I'd prefer that they give me a written explanation for why they're canceling my order instead of just telling me. I intend to fight for what is rightfully mine in this procedure. Please do what needs to be done as soon as possible. Invoice Number: 22091-924-1-116-37
I ordered a television from Samsung Shop on March 31, 2025. They kept me waiting until April 18 and finally said that there was no stock in our warehouse on April 18, 2025, we will cancel your order and refund your money. Today is May 02, 2025 and 14 days have passed but my money has not been return...
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
I bought 4 white goods from Samsung on 12.04.2023 (invoice in the photo). Accordingly, I was told by the dealer that there was a 2000 TL parakart campaign for double purchases and what I needed to do. A week later, the authorized service personnel installed the white goods and after the installation...
I bought a TV from Samsung in February 2023 and was eligible for a 3,500 Turkish Lira rebate as part of a campaign. However, it has been an incredible 8 months and I still haven't received the funds on my card. I'd like to express my dissatisfaction with Samsung on this matter. I've spoken with repr...
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