Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through the courier, which I did promptly. Despite this, while the product is still being held with the courier, I have not received any notification, refund confirmation, or update regarding the status of my cancellation. Furthermore, during my call with your customer service, the representative abruptly terminated the conversation without offering any assistance, which I find highly unprofessional and disappointing. As of today, three days have passed with no progress on my order (TR250927-19599401). This situation has caused me unnecessary inconvenience and financial concern. I kindly but firmly request the immediate refund of my payment and a clear explanation regarding both the delay in processing my cancellation and the unacceptable customer service experience I encountered. I trust that Samsung, as a reputable company, will resolve this matter urgently and ensure better handling of such situations in the future.
I ordered a television from Samsung Shop on March 31, 2025. They kept me waiting until April 18 and finally said that there was no stock in our warehouse on April 18, 2025, we will cancel your order and refund your money. Today is May 02, 2025 and 14 days have passed but my money has not been return...
On October 25, 2025, I ordered a Samsung 65LS03D model television through Samsung’s official website to be delivered to my address in Kepez, Antalya (Order No: TR251025-35008611). I paid ₺54,999 using my bank card. The product was promised to be delivered on October 30, 2025, but it was not delivere...
I am writing to you as a customer residing in Aksaray /Turkey, who purchased a Samsung TV from your [Vatan Bilgisayar Aksaray Store] on [14.12.2023]. I would like to bring to your attention an issue regarding the non-delivery of an additional item that was supposed to be included in my purchase. Des...
I placed an order on May 9, 2025, through Samsung for the Galaxy S25 Ultra, Galaxy Watch 7, and Galaxy Buds3 Pro, totaling approximately ₺82,000. The system clearly indicated that delivery would take place on Monday, May 12, and I trusted this date when placing the order. Because of this, I sold my ...
On February 11th, 2023, I made a purchase from the Samsung store website for a Samsung television. In response to my successful payment, I received an email of approval. It was at 11:36 a.m. on February 13, 2023, that I received a phone call informing me that my order had been canceled. It was expla...
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