I purchased a Samsung TV model QE55Q60CAUXTK from a Samsung dealer at Izmir Balçova Agora AVM on 22.09.2023. During the purchase, I was promised a "money card" to be provided during installation, onto which 2150 TL would be loaded after some time. The Samsung service team installed the TV the next day, but they claimed not to have the card available at that time. They assured me it would be sent to my address later, and I was instructed to fill out a participation form for the campaign. I promptly joined the campaign on Samsung's website. However, on 09.10.2023, I received an SMS from Samsung stating there was a missing document, without specifying which documents were needed. I was instructed to re-apply by 17.10.2023. When I clicked the provided link, it displayed an error message: "This campaign has expired." After noticing numerous unresolved complaints on the "Şikayetvar" website about this issue, I've come to understand that Samsung might be deliberately delaying this process to avoid providing customers with their entitled money. As of today (11.10.2023), I urge an immediate review of my application to ensure no missing documents. Customers should not bear the responsibility for any potential delays. Otherwise, I want to emphasize that I'll closely follow up on this matter, take legal action if needed, escalate the issue to Samsung in South Korea, and share my experience on every social media platform.
On June 18, 2023, I purchased a Samsung S95B brand OLED TV. I was told that there was a campaign for the television I purchased and that a money card worth 3500 TL would be given to me. The necessary applications were made, but after the service that installed the product delivered the money cards t...
On 24.11.2024, we purchased a Samsung TV (model QE55S90) from the MediaMarkt store as part of a ₺5000 gift card campaign and paid the full amount. However, the Ininal card we received arrived empty. We were later informed that only ₺2750 could be loaded onto it. They sent a second card, and the plan...
Hello, On March 18, 2024, I purchased a Samsung QE65S90CATXTK, a 65-inch OLED TV, from the Media Markt store. Before buying, during the presentation, it was stated that there was a promotional offer of a loaded card worth ₺6500 that could be used for any purchases. I bought the product, and it was d...
On November 12, 2023, I got two Qe55s90c, one Qe65s90c, and one Qe77s90 television from Mall Of Vatan Bilgisayar. We applied for the campaign on the same day at Vatan Bilgisayar and were given campaign codes on our phones. Later, a sales agent advised us that Samsung customer support would contact u...
The invoice of my QE50Q60T model television, which we purchased by trusting the SAMSUNG brand through Vatan Bilgisayar online sales, was issued on 15.06.2021, and the installation of my television was carried out on 30.06.2021 by the authorized service. On 25.06.2023, the TV consumer reconnected the...
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