I purchased a Roborock S8 robot vacuum about a year ago through Trendyol, during my pregnancy. Since I started using it, the device has constantly shown “filter clogged” or “filter wet” warnings, even though I clean the filter and brushes regularly. For the last four months, this error has occurred in nearly every cleaning session, making the device completely ineffective. I contacted customer service, and they asked me to send the product via cargo, but since there is no cargo branch in my area, I could not ship it and no courier came to collect it. Despite the product being under warranty and not even reaching the service center, I was told that it was “user error” and a ₺5,000 fee would be charged, which I absolutely do not accept. Later, they admitted it might have been a mistake and promised to get back to me, but I never received any proper solution. My e-invoice number is TYS2024023316282. This problem persists in all cleaning modes, especially dry cleaning, and I have tried every possible fix without success. I am deeply dissatisfied with this purchase, as such a high-priced product should not fail so quickly. I demand a replacement unit to resolve my grievance.
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the p...
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
I purchased the Roborock S8 from MediaMarkt, expecting a quality product backed by a proper warranty. But just 4 months after purchase, the water tank started leaking for no apparent reason. I didn’t misuse the product—it was cleaned and maintained exactly as instructed. I returned it to MediaMarkt...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
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