On July 24, 2025, I purchased a 2025 Renault Megane 4 Icon Package 1.33 TCe vehicle with a special ÖTV (Special Consumption Tax) discount from the Kayseri Gülpar2 Renault dealership, based on my mother’s 97% disability report. I received the vehicle around 4:30 p.m. on the same day. Since I live in ...
Today, July 21, 2025, at 1:00 PM, I had a scheduled service appointment at Demireller Renault Service in Afyonkarahisar for a vehicle registered under my father's name. I dropped off the car and clearly listed the issues I wanted addressed. Although the car is still under warranty (less than 2 years...
After my complaint on May 28, 2025, I received a phone call from a representative at BNP Paribas Cardif, Mr. Er***, who dismissed my legal requests, stating that the warranty period had expired. My request for a written statement was turned down, and I was just informed that the call was being recor...
I am the owner of a 2023 Renault Trafic 5+1 with license plate 34 GSS 5**. The vehicle makes a whining noise when turning the steering wheel, and a creaking sound comes from the driver’s seat. On 27/10/2023, the lower frame of the driver's seat was replaced under warranty at the authorised Service. ...
My vehicle is a 2022/2023 Renault, January release, 1.3 TCe Automatic Joy Comfort, with 14,000 km and still under warranty. When shifting from 2nd to 3rd gear, a "vuup" sound and a distinct noise can be heard. I took the car to the authorized service center and went for a test drive with them. They ...
I bought a Renault brand Captur model new vehicle on 21.03 2025. The next day I noticed that the air conditioner of the vehicle was broken. Since it w...
My problem is with Renault. The brand-new car I purchased in September already had issues from day one—I went home with a broken key. I reported this to the service center and the sales consultant, but they blamed me for it. However, the sales manager said, "I'll take care of it," and sent me off. T...
In August, I bought a Renault Duster from Cihan Automotive as a disabled vehicle, but even after several months, the vehicle has yet to be delivered. The hold-up appears to stem from Renault’s legal team failing to provide the necessary defective technical report, resulting in an unresolved situatio...
Hello, I was involved in an accident with my 2023 Renault Clio, and I took my vehicle to the Renault authorized service about two months ago. However, since then, I still have not received my car back. Even though more than two months have passed, the repair process is still ongoing, and I have not ...
Renault Gaziantep service delivered the right front fender and front bumper parts as a result of the collision, the color did not match and the junction points of the bumper and the fender were swollen (opened from the nails). They admitted their mistake upon my warning, but they have not yet correc...
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
On May 31, 2024, I purchased a Renault car from Fırat Automotive in Şanlıurfa, taking advantage of the disabled discount. However, after only 600 km, the vehicle started displaying a message to "check oil level." Despite more than two months passing since I reported this issue to Renault services, I...
I own a 2023 Renault Clio with 18,000 km on it. On July 10, I took it to Zamanlar Automotive service in Antalya, Turkey, because it was leaking water from the front right side. They told me it was just sweating from the heat and sent me away without any action. Two weeks later, I returned because th...
I purchased a brand new car from Ernaz Auto in İzmit, Kocaeli. The vehicle has defects, and despite numerous visits and attempts to contact the brand, no one has resolved the issue. I even faced rude and abusive language. The tires are defective, posing a risk of blowing out on the road. I suggested...
In December 2023, I purchased a new Renault Clio. In May, I hit a dog and took my car to the Konya Çelik authorized service center for repairs. For 10 days, nothing was done. After my persistent follow-ups, they finally informed me that the parts order was placed. Another week passed, and I was told...
Since November, I've been dealing with the consequences of a mishap with my Renault Austral. Despite receiving a report that highlighted the need for a rear bumper replacement and some minor parts, I have been patiently waiting for the arrival of these parts since February 9th. The excessive excitem...
At 16,716 km, my Renault service replaced the brake pads. They used aftermarket products instead of original ones. My 2023 model car, which never made a sound before, now started making noise. When I called Renault service, they told me they used aftermarket pads and that I was informed about it. I ...
I have a Renault Clio Touch 1.0 TCe X-Tronic 90 hp, and a couple of weeks back, we noticed a little squeak coming from the front right brakes. At first, things were under control, but then the racket got worse in no time, sounding like a harsh grinding noise. On March 5, 2024, I made an appointment ...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of...
For almost a year, I've been struggling to get a proper solution, but nobody seems to care. During a routine check, the authorized service of Çelik breaks my car's headlight glass. Despite my requests, neither the service nor Renault headquarters provides access to the camera footage. Six months lat...
Dear Sir/Madam, On January 6, 2024, my brand-new Renault Austral, purchased on November 2, 2023, experienced a critical breakdown at a mere 2800 km. Shockingly, the brake failed to engage, and warning indicators for brake, engine, ABS, and more flashed. Fortunately, due to my cautious speed, I was a...
I bought a Renault Express car from the Cetas Renault Sultangazi branch on September 27, 2023. When I went to the branch on October 3, 2023, to pick up my vehicle, I noticed three issues when I checked it with the salesperson. I told them clearly that I couldn't accept the car in this condition. The...
I'm facing a major roadblock with my 2017 Renault due to the unavailability of headlights. A minor accident left my headlight shattered, and to my surprise, no authorized Renault service center in Turkey has a single piece in stock. They say it has to come all the way from France, leaving me with a ...
