I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was completely damaged during a diagnostic procedure, requiring a full replacement and an additional cost. After numerous delays and excuses, we were presented with a proforma invoice of ₺220,332.53 on November 15, 2023, which we reluctantly paid. Renault then informed us of delays in obtaining spare parts, prolonging our ordeal. Despite assurances, the car was miraculously ready the next day. When we went to pick it up on January 15, 2024, we were told about another issue, costing an additional ₺108,657.51. With no end in sight and mounting rental car expenses, we had no choice but to accept. Despite being assured of a March 2024 part arrival, we're still waiting. Each time we inquire, we're met with excuses like "parts are unavailable" or "mechanics are busy." What started as a minor warning light has turned into a costly nightmare with no resolution in sight.
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
I am writing to report the serious issues I have experienced with my Renault Express Van due to ongoing mechanical faults and an unresolved service process that began on December 16, 2024, at Karabük Elif Oto and has still not been properly resolved. My vehicle was first taken to the authorized ser...
On September 5, 2023, we received a brand-new Renault Austral from Izmir Cetas. On the same day, while driving, an extremely annoying and continuous noise began. We returned to the dealership, where they acknowledged the problem, attributing the noise to a manufacturing flaw and asking us to leave t...
Comments