Engine Damaged During Diagnostics? Renault Service Blames Customer
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was completely damaged during a diagnostic procedure, requiring a full replacement and an additional cost. After numerous delays and excuses, we were presented with a proforma invoice of ₺220,332.53 on November 15, 2023, which we reluctantly paid. Renault then informed us of delays in obtaining spare parts, prolonging our ordeal. Despite assurances, the car was miraculously ready the next day. When we went to pick it up on January 15, 2024, we were told about another issue, costing an additional ₺108,657.51. With no end in sight and mounting rental car expenses, we had no choice but to accept. Despite being assured of a March 2024 part arrival, we're still waiting. Each time we inquire, we're met with excuses like "parts are unavailable" or "mechanics are busy." What started as a minor warning light has turned into a costly nightmare with no resolution in sight.
Dear Customer, Thank you for choosing our brand. Our goal is to turn your experience into satisfaction as soon as possible. Feedback and requests from our customers are carefully evaluated within our quality standards. Your dedicated customer advisor will get back to you as soon as possible. Renault MAİS Customer Service 4446622
My vehicle has been in your service for 5.5 months. Previously, your customer advisors called multiple times, but there is no result. You are just politely brushing me off. Your customer advisor calls me and says, "the part will arrive in March," and the next day the service calls and says, "the vehicle is ready." While my vehicle is in service, your customer advisor calls and says, "congratulations on receiving your vehicle, are you satisfied with the service provided?" The service and the brand are either unaware of each other or are providing misleading information to each other.
