Renault Poor Customer Service and Safety Concerns

Murat · 2024-06-14T16:08:26+03:00

I purchased a brand new car from Ernaz Auto in İzmit, Kocaeli. The vehicle has defects, and despite numerous visits and attempts to contact the brand, no one has resolved the issue. I even faced rude and abusive language. The tires are defective, posing a risk of blowing out on the road. I suggested fitting my spare tire until they provide a replacement, which hasn't happened even after two weeks. I've been driving with my spare, which has a speed limit, causing me to postpone my holiday plans. After nine days without proper tires, I'm preparing to take legal action and considering returning the car. I'll be posting a video on social media and have already emailed France. I'm filing complaints with CİMER and the Consumer Arbitration Committee. This level of negligence is unacceptable. I purchased a spare tire option for my car. If I didn't have it, would they have immobilized my car? Shame on all of them.

Renault

Dear Customer, Thank you for choosing our brand. Our goal is to turn your experience into satisfaction as soon as possible. Feedback and requests from our customers are carefully evaluated within our quality standards. Your dedicated customer advisor will get back to you as soon as possible. Renault MAİS Customer Service 4446622

Murat

First of all, I would like to thank Ms. Duygu. However, there is nothing Ms. Duygu can do; I just chat with her and continue to complain... But the problem persists. The huge Renault company sold me a brand new car with a defective tire. They did not win my heart by taking a tire and fixing their mistake. They ruined my 9-day vacation. After the holiday, I will file a complaint on social media and with the Consumer Arbitration Committee. I will even go as far as the Prosecutor's Office... Shame on them. I will pursue my rights to the end and file complaints everywhere.

Murat

Thanks to him. With the intervention of Mr. Safahan, the owner of the company, the tire-related part of my grievance was resolved. However, I ended up spending my 9-day vacation at home. I couldn't go on my vacation. Only the tire was replaced. Overall, I am definitely not satisfied. My heart is broken, and I closed the matter by experiencing unnecessary tension. Would I go there again? That's very unlikely.