1
Esat is completely dissatisfied with the result

Brand-New Renault Austral Delivery Delay

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February 21, 2024 4:57 pm
103

On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of purchase. Instead, I was informed that the vehicle was ready and payment was required for the sale. Now, over a month later, I'm still being temporarily provided with a substitute vehicle. How can a factory delay the delivery of a new car? If there's a production error, why does it take 40 days for parts to be supplied? Who will compensate for my losses during this time? I demand immediate delivery of my car and reimbursement for the inconvenience. The lack of communication and lengthy part procurement process is entirely the fault of your company. I insist on a prompt resolution and will not hesitate to seek legal action to uphold my rights.

February 22, 2024 8:35 am (15 hours after complaint)
Esat
Esat
April 13, 2024 3:15 pm

It has not reached me in any way.

Esat
Esat
May 31, 2024 11:38 am

My vehicle has been in the service center for 2 months and the issue has not been resolved. They said it would be delivered in 2 weeks with a gift of 20,000 TL and one maintenance service. I was neither called nor asked about it. We have been outright scammed. I haven't been able to use the car I bought on January 1st, and now it's almost June. I will share my legal process through all social media and broadcasting channels.

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