On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of purchase. Instead, I was informed that the vehicle was ready and payment was required for the sale. Now, over a month later, I'm still being temporarily provided with a substitute vehicle. How can a factory delay the delivery of a new car? If there's a production error, why does it take 40 days for parts to be supplied? Who will compensate for my losses during this time? I demand immediate delivery of my car and reimbursement for the inconvenience. The lack of communication and lengthy part procurement process is entirely the fault of your company. I insist on a prompt resolution and will not hesitate to seek legal action to uphold my rights.
Dear Sir/Madam, On January 6, 2024, my brand-new Renault Austral, purchased on November 2, 2023, experienced a critical breakdown at a mere 2800 km. Shockingly, the brake failed to engage, and warning indicators for brake, engine, ABS, and more flashed. Fortunately, due to my cautious speed, I was a...
I just purchased a 2024 model Renault Austral with a disability exemption for my father from Renault Çanakkale Saruhan Otomotiv. After getting the car, I couldn't help but notice some obvious issues with the factory paint job. It's been a mere 2 weeks since the car was delivered, and it has only cov...
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
I bought a Renault Express car from the Cetas Renault Sultangazi branch on September 27, 2023. When I went to the branch on October 3, 2023, to pick up my vehicle, I noticed three issues when I checked it with the salesperson. I told them clearly that I couldn't accept the car in this condition. The...
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