Brand-New Renault Austral Delivery Delay
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of purchase. Instead, I was informed that the vehicle was ready and payment was required for the sale. Now, over a month later, I'm still being temporarily provided with a substitute vehicle. How can a factory delay the delivery of a new car? If there's a production error, why does it take 40 days for parts to be supplied? Who will compensate for my losses during this time? I demand immediate delivery of my car and reimbursement for the inconvenience. The lack of communication and lengthy part procurement process is entirely the fault of your company. I insist on a prompt resolution and will not hesitate to seek legal action to uphold my rights.
Dear Customer, Thank you for choosing our brand. Our goal is to turn your experience into satisfaction as soon as possible. Feedback and requests from our customers are carefully evaluated within our quality standards. Your dedicated customer advisor will get back to you as soon as possible. Renault MAİS Customer Service 4446622
It has not reached me in any way.
My vehicle has been in the service center for 2 months and the issue has not been resolved. They said it would be delivered in 2 weeks with a gift of 20,000 TL and one maintenance service. I was neither called nor asked about it. We have been outright scammed. I haven't been able to use the car I bought on January 1st, and now it's almost June. I will share my legal process through all social media and broadcasting channels.
