Renault Gaziantep service delivered the right front fender and front bumper parts as a result of the collision, the color did not match and the junction points of the bumper and the fender were swollen (opened from the nails). They admitted their mistake upon my warning, but they have not yet corrected the mistake they made on 23.07.2024. They said they would give us a vehicle to use instead of our vehicle and make the necessary interventions, but they did not get back to us for a long time. We delivered our vehicle to them to make the necessary corrections in the first days of September, but we have not received it yet. We also called Renault Turkey customer services about the issue, but they associated the issue with the insurance company, ignored the defective repairs, and unfortunately stood behind their services instead of solving the grievance of their customers. I request that our grievance during the period when we could not use our vehicle be compensated, the defective process be corrected urgently and our vehicle be returned to us.
At the Renault service center, my car’s windshield was broken. On September 19, 2024, I took my car to the Renault dealership in "Gaziantep İmam Kayalı" for its annual maintenance. I handed over my car at 13:15 at the registration desk. The authorized personnel took the car and left it in the repair...
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
I bought a Renault Express car from the Cetas Renault Sultangazi branch on September 27, 2023. When I went to the branch on October 3, 2023, to pick up my vehicle, I noticed three issues when I checked it with the salesperson. I told them clearly that I couldn't accept the car in this condition. The...
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