For almost a year, I've been struggling to get a proper solution, but nobody seems to care. During a routine check, the authorized service of Çelik breaks my car's headlight glass. Despite my requests, neither the service nor Renault headquarters provides access to the camera footage. Six months later, they called claiming a "minor fire in the service" and that they couldn't retrieve the camera footage. Are they joking? What are they hiding? Obviously, they broke it in the service, and I won't fall for their game of not replacing a headlight glass! I'm disappointed in both companies! This level of indifference and mocking behavior is unacceptable for a brand like Renault and its authorized service!
At the Renault service center, my car’s windshield was broken. On September 19, 2024, I took my car to the Renault dealership in "Gaziantep İmam Kayalı" for its annual maintenance. I handed over my car at 13:15 at the registration desk. The authorized personnel took the car and left it in the repair...
I'm facing a major roadblock with my 2017 Renault due to the unavailability of headlights. A minor accident left my headlight shattered, and to my surprise, no authorized Renault service center in Turkey has a single piece in stock. They say it has to come all the way from France, leaving me with a ...
About a month ago, my 2020 Renault Megane Joy package vehicle developed cracks simultaneously on both front headlight covers and on the instrument panel glass, without any impact, contact, or external factor. Both headlight covers cracked from the same point and from the inside. My car is always kep...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
On October 7, 2024, I was involved in an accident with my newly purchased Renault Talisman 2023 model vehicle. My vehicle is still not being built; it is still waiting. My wife was nine months pregnant when the accident occurred. After an accident, I took my car to the Renault service center, which ...
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