My Renault Express Vehicle Was Delivered with Manufacturing Defects

My Renault Express Vehicle Was Delivered with Manufacturing Defects
My Renault Express Vehicle Was Delivered with Manufacturing Defects
My Renault Express Vehicle Was Delivered with Manufacturing Defects
My Renault Express Vehicle Was Delivered with Manufacturing Defects
Ali
December 26, 2023 10:40 AM162

I bought a Renault Express car from the Cetas Renault Sultangazi branch on September 27, 2023. When I went to the branch on October 3, 2023, to pick up my vehicle, I noticed three issues when I checked it with the salesperson. I told them clearly that I couldn't accept the car in this condition. The next steps became even more difficult. After talking about it a lot and waiting, I had to get the car on November 13, 2023, because I really needed it. It was 40 days later. I'm thinking about suing. First, I sent an official notice with a notary, then I talked to a mediator (they offered some money, but it was clear that it wasn't enough to cover my expenses and the decrease in the value of the vehicle), and now I have no choice but to take legal action.

I asked Cetas to fix the broken parts of the car and give me a report on what they did. We've been waiting for a whole week now, and they're saying they still haven't given us the report and won't be able to. Here are the issues I found, and I've included some photos for reference:

There's a problem with the gap and manufacturing of the right door.

The right fender isn't adjusted properly because of a manufacturing problem.

There are gaps and manufacturing errors on the front right hood.

Note: The images I have attached show the defects I mentioned.

Comments

Similar Complaints

1

Renault Express Joy Van Has Rattling Noises In the Rear Shocks

Ali
December 5, 2023 11:29 PM190

My 2022 Renault Express Joy van has a problem with how it was made. The rear shocks are making noise. When the noise sta...

1

Brand-New Renault Austral Delivery Delay

Esat
February 21, 2024 4:57 PM142

On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being a...

1

Engine Damaged During Diagnostics? Renault Service Blames Customer

Salih
Salih
Renault
February 25, 2024 5:06 PM132

I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to ...

Endless Wait and Frustration at Renault Ernaz Sakarya Service

Uğur
Uğur
Renault
August 31, 2023 7:29 PM36

I entrusted my vehicle to Renault Ernaz Sakarya authorized service center care on July 13th, and today marks the 50th da...