Renault Authorized Service Has Kept My 2023 Clio for Over 2 Months Without Updates

Hello, I was involved in an accident with my 2023 Renault Clio, and I took my vehicle to the Renault authorized service about two months ago. However, since then, I still have not received my car back. Even though more than two months have passed, the repair process is still ongoing, and I have not been provided with clear information or a solution from the service. Despite repeatedly calling and inquiring about the status, I have only been met with vague and unhelpful responses. This prolonged waiting period is unacceptable. When I left my car at the service center, I was told the repair process would be completed in a short time. Yet, after two months, not only have I not received my vehicle back, but I also haven’t been given a clear timeline for when the repairs will be completed. As a brand known for prioritizing customer satisfaction, I expected better service from Renault and its authorized service centers. The service staff’s lack of communication, failure to provide updates, and their overall lack of effort in resolving the issue have left me deeply disappointed. When I request information about the status of my car, I receive unclear answers. The fact that the service has failed to resolve the issue in such a long time, not delivered my vehicle, and has not kept me informed creates a very negative impression of Renault’s customer relations. I kindly request that this issue be resolved as soon as possible and expect Renault to provide a solution to this inconvenience I’ve experienced.