On May 31, 2024, I purchased a Renault car from Fırat Automotive in Şanlıurfa, taking advantage of the disabled discount. However, after only 600 km, the vehicle started displaying a message to "check oil level." Despite more than two months passing since I reported this issue to Renault services, I have not received any resolution. The customer service keeps telling me that they are waiting for a response from France.
I have friends who purchased new vehicles from different companies and experienced similar issues, but they were immediately provided with a replacement vehicle while their problems were resolved. I genuinely regret choosing Renault for my purchase. Dealing with a brand new vehicle that has caused me so much stress, with constant trips to the service center and no solutions for other issues, has been frustrating.
As a result, I will no longer seek service from Fırat Automotive in Şanlıurfa and will take my vehicle to a different city for repairs. I kindly request either a replacement for my defective vehicle or a prompt resolution to my ongoing issues. If this is not addressed, I will have no choice but to initiate legal proceedings, stating that I was sold a defective product. Thank you.
I just purchased a 2024 model Renault Austral with a disability exemption for my father from Renault Çanakkale Saruhan Otomotiv. After getting the car, I couldn't help but notice some obvious issues with the factory paint job. It's been a mere 2 weeks since the car was delivered, and it has only cov...
In May 2024, we purchased a brand-new Renault Austral Mild Hybrid Techno Esprit Alpine, expecting quality and reliability. However, the car has been to the service center three times due to factory defects. In July, while driving, a strong gasoline odor filled the car, so intense that it was unbear...
Dear Sir/Madam, On January 6, 2024, my brand-new Renault Austral, purchased on November 2, 2023, experienced a critical breakdown at a mere 2800 km. Shockingly, the brake failed to engage, and warning indicators for brake, engine, ABS, and more flashed. Fortunately, due to my cautious speed, I was a...
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
Comments