I have been using a Reeder S19 Max 128 GB 4 GB RAM phone for about 3 years, and I have been experiencing serious problems with the device for a while. There are constant issues with the sound, the network connection is unstable and problematic, and the camera performance has deteriorated noticeably. These problems make it very difficult to use the phone in daily life. Because of these issues, I contacted Reeder's customer service and explained the situation. Instead of offering a solution for my current device, they suggested that I pay 5,400 TL to switch to a higher-end model. I find this offer unfair and unacceptable because the problems I am experiencing are caused by the device, and I expect the brand to stand behind its product. My clear expectation is that my phone will be replaced with a new, problem-free device free of charge or that I will be refunded. I request that my grievance be resolved as soon as possible and that a fair solution be offered without demanding any extra payment from me.
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
I got a Reeder S19 Max Pro S smartphone, and in less than a year, I had to replace it four times. Two of those replacements I had to pay for, and the other two were covered for me. I really expected the new phone to hold up, but just three months in, it started acting up again. I reached out to cust...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
Comments