I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged the phone by paying an additional ₺2,000–₂,500 and received the S23 Pro Max model. However, the replacement device had several issues, including screen freezing, failure of the rear camera to focus, and a visible scratch on the photo taken with the front camera. (We showed all these problems to the store’s sales representative.) A week ago, we visited the store again with these complaints, and they told us they could only provide technical support or replace it with the same model with higher storage for the same extra payment. We tried to follow that route again, but today during a video call, I noticed the rear camera was still malfunctioning. I contacted customer service hoping to get a proper resolution, but they repeated the same responses and spoke with a dismissive attitude. They need to stand behind their devices and brand. They shouldn’t be ashamed to take back faulty products. I am urgently waiting for a response to my complaints and expect you to accept the return of this device and take responsibility for the defects caused by the brand.
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
I have been using a Reeder S19 Max 128 GB 4 GB RAM phone for about 3 years, and I have been experiencing serious problems with the device for a while. There are constant issues with the sound, the network connection is unstable and problematic, and the camera performance has deteriorated noticeably....
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they wer...
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