I sent my Reeder S19 Max device to warranty service twice due to a shutdown problem. The first time, I was asked to pay a fee, but after posting on Xolvie, my device was replaced free of charge. However, the new device started having the same issue on the very first day I received it, which makes me believe this model has a chronic problem. When I applied for warranty service again, I was told that the same model was unavailable, and I would need to pay ₺1000 for a lower model or ₺5000 for a higher one. My device is still under warranty and should be considered a defective product. According to Article 8 of Law No. 6502 on Consumer Protection, if the same model is unavailable, the consumer must be given a higher model free of charge. I am extremely frustrated with this process; while Reeder store staff tried to help, the problem lies entirely with the company. My customer number is 069205000000746, and I demand that my issue be resolved free of charge within the legal framework.
I have been using a Reeder S19 Max 128 GB 4 GB RAM phone for about 3 years, and I have been experiencing serious problems with the device for a while. There are constant issues with the sound, the network connection is unstable and problematic, and the camera performance has deteriorated noticeably....
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
I purchased a Reeder S19 smartphone, but unfortunately, the camera isn't functioning because of a software problem. When I reached out to the service center via the store, they quoted a service fee of ₺750 and even recommended replacing my phone for ₺1450. I'm really struggling to understand why I'm...
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