The screen on my Reeder S71 device keeps freezing on its own and becomes completely unresponsive. I cannot exit whatever screen it freezes on. Locking and unlocking the screen does not fix the issue. The only temporary solution is turning the device off and restarting it, but after a short time the same problem happens again.
I believe this is not user error but a system-related defect, and I started experiencing these problems in less than a year of owning the device. Because of this, I sent the device for service through the Reeder store located in Bandırma Liman AVM. However, even after approximately two months, the product has still not even been sent to the service center.
When I called customer service, I was told that the product was still pending and that the process would be accelerated. For the past few days, I have tried calling again, but no one answers the phone except for an automated message saying that all representatives are currently assisting other customers.
During this process, I requested to return the product, but my request was denied. The sales representative at the Reeder store in Bandırma Liman AVM said that the device could be replaced using the insurance plan. However, since there is no user-related damage or fault with the device, I do not think it is appropriate to use the insurance for this issue.
When I requested a replacement without using the insurance plan, I was told that I would have to pay a very high price difference. Additionally, when I handed the device over for service, I was not given any service receipt or tracking number.
As a result, I am now without my device and cannot properly reach anyone for a solution. I request that my device be repaired and returned to me as soon as possible, or that it be replaced as a defective product without any additional charges. I expect the company to stand behind the product they sold and resolve the hardship I have experienced as soon as possible.
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
I sent my Reeder S19 Max device to warranty service twice due to a shutdown problem. The first time, I was asked to pay a fee, but after posting on Xolvie, my device was replaced free of charge. However, the new device started having the same issue on the very first day I received it, which makes me...
I have been using a Reeder S19 Max 128 GB 4 GB RAM phone for about 3 years, and I have been experiencing serious problems with the device for a while. There are constant issues with the sound, the network connection is unstable and problematic, and the camera performance has deteriorated noticeably....
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