Reeder S71 Screen Keeps Freezing and Customer Service Won’t Fix the Issue

The screen on my Reeder S71 device keeps freezing on its own and becomes completely unresponsive. I cannot exit whatever screen it freezes on. Locking and unlocking the screen does not fix the issue. The only temporary solution is turning the device off and restarting it, but after a short time the same problem happens again.

I believe this is not user error but a system-related defect, and I started experiencing these problems in less than a year of owning the device. Because of this, I sent the device for service through the Reeder store located in Bandırma Liman AVM. However, even after approximately two months, the product has still not even been sent to the service center.

When I called customer service, I was told that the product was still pending and that the process would be accelerated. For the past few days, I have tried calling again, but no one answers the phone except for an automated message saying that all representatives are currently assisting other customers.

During this process, I requested to return the product, but my request was denied. The sales representative at the Reeder store in Bandırma Liman AVM said that the device could be replaced using the insurance plan. However, since there is no user-related damage or fault with the device, I do not think it is appropriate to use the insurance for this issue.

When I requested a replacement without using the insurance plan, I was told that I would have to pay a very high price difference. Additionally, when I handed the device over for service, I was not given any service receipt or tracking number.

As a result, I am now without my device and cannot properly reach anyone for a solution. I request that my device be repaired and returned to me as soon as possible, or that it be replaced as a defective product without any additional charges. I expect the company to stand behind the product they sold and resolve the hardship I have experienced as soon as possible.