I bought the Reeder S23 Pro 256 GB after years of using Apple products. The major reason was that my phone was stolen and I wanted a cheaper choice. I thought it would cover my fundamental needs, but I rapidly learned that I had made the wrong choice. The phone had big problems from the start: the navigation didn't work, the phone kept freezing, and the screen started working on its own. I sent the phone to Reeder's authorized service center because it was still under warranty and I thought they would fix it. Instead, they said they wouldn't cover it because of a little fracture on the back cover, which had nothing to do with the technical concerns I described. They also asked for a lot of money to fix it. I tried to explain that the crack was just a cosmetic issue and not the cause of the problems, but no one really listened. I was really disappointed that the firm wouldn't take responsibility and wouldn't honor basic warranty requirements. I'm going to take the issue to the Consumer Arbitration Board and keep following up. Reeder has to understand that providing fair and legal after-sales service is not an option; it is a legal duty.
My experience with the Reeder S23 Pro Max phone was nothing short of dismal. The phone, marketed as a flagship product with glowing reviews, malfunctioned after a week of purchase. After conducting an inquiry, we realized that it was a common problem reported online: apps navigating independently. W...
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
I got a Reeder S19 Max Pro S smartphone, and in less than a year, I had to replace it four times. Two of those replacements I had to pay for, and the other two were covered for me. I really expected the new phone to hold up, but just three months in, it started acting up again. I reached out to cust...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
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