PayerMax Logo

PayerMax

PayerMax Logo
PayerMax

Complaints

8 complaints
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Payermax Refund Still Missing After Reversed Tango Payout

1

On 28/08, I requested a payout through Tango which was processed via Moniepoint. My bank rejected the payout and the mon...

PayerMax Payments Appeared in My Mother’s Bank Account

Several payments were deposited into my mother's bank account in September, October, and December with the description “...

PayerMax Charged My Card Without My Authorization

Multiple purchases and payment transactions have been made through PayerMax without my knowledge or authorization. Betwe...

PayerMax Made Unauthorized Charges Through My Papara Account

October 17, 2025 4:08 PM

Between August 20, 2025, and October 16, 2025, while I was serving in the military, multiple transactions in different a...

PayerMax Transactions Made Without My Authorization

October 8, 2025 1:03 PM

Multiple transactions totaling approximately $291 were made through the PayerMax app and the Play website without my kno...

PayerMax Debit Card Cannot Be Used for Online Payments

August 7, 2025 4:51 AM

I have been experiencing ongoing problems with online payments since I first started using my Hadi Bank debit card. In p...

PayerMax Charged My Account Without Authorization

May 12, 2025 12:49 PM

On Sunday, May 11, 2025, a payment was made from my account to an organization called PayerMax without my knowledge or a...

PayerMax Charged My Account Without Authorization

PayerMax Withdrawal Not Working at Level 19

March 22, 2025 5:11 PM

Hello, how can I withdraw money through PayerMax? What level do I need to reach, and how can I make a withdrawal? I am c...

Brand Overview: PayerMax

PayerMax is a global financial technology and payment service provider founded in 2018. The company provides cross-border payment infrastructure for businesses, with operations covering more than 150 countries and regions and support for more than 600 local payment methods.

Contact Info

Customer Support Email: [email protected]

Merchant Service Email: [email protected]

Marketing Email: [email protected]

Industry and Operations

PayerMax operates in the fintech, digital payments, and cross-border payment processing industry. Its infrastructure allows merchants to accept payments, make payouts, manage collections, handle foreign exchange, and manage payment-related risks across international markets.

  • Global payment processing and acquiring
  • Cross-border merchant payments
  • Global payouts and disbursements
  • Payment collection services
  • Foreign exchange management
  • Multi-currency fund management
  • Risk and anti-fraud solutions
  • Gaming, e-commerce, and live-streaming payment solutions

User Sentiment

User complaints commonly involve transactions appearing under the PayerMax name that customers do not recognize, refund difficulties, payment failures, and delays in receiving support. Business customers have also reported concerns about payment-method availability, integration requirements, and communication during onboarding or service setup.

  • Unauthorized or unrecognized PayerMax transactions
  • Refund and chargeback requests
  • Payment failures or blocked transactions
  • Delayed responses from customer support
  • Problems with payment-method availability
  • Merchant account and integration issues
  • Delays or problems with payouts
  • Questions about transactions processed through third-party merchants

Share Your Experience

If you have experienced an unrecognized transaction, payment failure, refund, payout, account, or customer support issue involving PayerMax, share your experience on Xolvie to help other users understand common payment-related problems and available support options.