Reeder S23 Pro Max and S19 Max Pro S Edge Break Easily

On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 Max Pro S Edge, and that repairing the phone would not be worthwhile. The S19 Max Pro S Edge we received, however, was not made of materials as durable and high-quality as the S23 Pro Max, and it broke just from being placed on a table. After moving to Bursa, I went to the Reeder branch in Zafer Plaza and asked to send the device for repair. Once again, I was offered a replacement upgrade instead of repair, this time at a cost of ₺6,200. When I checked, I saw that the same model was being sold in pairs for ₺15,000. Reeder does not want to provide repair service in any way. Instead, with every malfunctioning phone, they push customers into replacement offers that require additional payment, even though these devices are likely to break or fail again, leaving the customer at a loss. Despite creating a repair request, I never received a follow-up, which made it clear that customer satisfaction is of no importance to them. Their sole intention seems to be sales, without any concern for what happens to the consumer. I once thought of them as a corporate company, but these experiences showed me they have a long way to go in terms of professionalism.