On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 Max Pro S Edge, and that repairing the phone would not be worthwhile. The S19 Max Pro S Edge we received, however, was not made of materials as durable and high-quality as the S23 Pro Max, and it broke just from being placed on a table. After moving to Bursa, I went to the Reeder branch in Zafer Plaza and asked to send the device for repair. Once again, I was offered a replacement upgrade instead of repair, this time at a cost of ₺6,200. When I checked, I saw that the same model was being sold in pairs for ₺15,000. Reeder does not want to provide repair service in any way. Instead, with every malfunctioning phone, they push customers into replacement offers that require additional payment, even though these devices are likely to break or fail again, leaving the customer at a loss. Despite creating a repair request, I never received a follow-up, which made it clear that customer satisfaction is of no importance to them. Their sole intention seems to be sales, without any concern for what happens to the consumer. I once thought of them as a corporate company, but these experiences showed me they have a long way to go in terms of professionalism.
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
My Reeder S19 Max Pro phone suddenly lost its screen display while in use. I sent it to the service center in Pendik Pendorya Shopping Mall, and the repair process took over 20 working days before the device was returned. During this time, I received a call informing me that my exact model wasn’t av...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
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