On Sunday, August 10, I purchased a Batteree model phone charging kit from the Reeder store at Kares AVM in Karabük city center. At the time of purchase, I couldn’t test the wireless power bank inside the package because it had no charge, nor could I test the charging adapter. After charging the product at home and trying it, I found that the wireless charging battery did not perform as expected, and the 30W charging adapter did not support fast charging on my Samsung Galaxy S24 Ultra. On Monday, August 11, I went back to the store to return the product. Even though I presented my invoice, the store staff said they could not process a return and could only offer an exchange. I reminded them that under Consumer Rights I have the unconditional right to return a product within 14 days, but they rejected my request, saying they had no authority. I find it difficult to understand why a corporate company like Reeder is so resistant to following the law. I made the purchase assuming the product was under a two-year warranty, and no additional contract or commitment was made. I paid 1,450 TL in six installments by credit card, and my invoice number is 0772025000000861. My expectation from Reeder is that the product be returned and the amount I paid refunded.
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a bran...
Under Reeder's 'buy one get one free' campaign, we happily purchased two S23 Promax 512GB models for ₺12,500 from the İstanbul StarCity store on 27.02.2024, appreciating its local brand. However, both devices encountered Wi-Fi problems; they couldn't pick up signals even from 3-4 meters away. Withou...
On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they wer...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
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