ID:31388029
5
Robert is very satisfied with the result
Resolved

Stay Away From PRONET

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Robert
Pronet
January 23, 2025 2:20 am
54
Robert's Thank You Message
“I thank Pronet for nothing other than refunding the money. All thanks to Sikayetvar. Despite my dozens of emails and phone calls, and two separate investigations by CIMER, I couldn't get a result, but Sikayetvar resolved the issue within 2 days after 6 months, which is commendable. I hope you continue this kind of service. Thanks again to Sikayetvar.”

I signed 2-year agreement and decided not to renew. I Called Pronet so many times to remove the equipment, but they finally showed up a month later and removed them. But meantime they charged me for a new agreement without my knowledge, I called and emailed them numerous times but no refund was issued. Stay away from this company, they sound like a very reputable company, but they are another CROOK company.

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Pronet
January 24, 2025 11:05 am (1 day after complaint)
Robert
Robert
January 24, 2025 4:24 pm

Since I am abroad and due to the time difference, you can only reach me via my email address. [email protected]

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Pronet
January 24, 2025 4:49 pm

Dear Mr. Robert, Unfortunately, we are unable to communicate via email.

Robert
Robert
January 24, 2025 5:02 pm

USA code +954 882 8779

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Pronet
January 24, 2025 5:06 pm

Hello, Thank you for your post. We will ensure the follow-up of the issue you have conveyed and get back to you as soon as possible. Thank you for your interest.

Robert
Robert
January 24, 2025 5:16 pm

How did you renew the agreement and withdraw 4290.46 TL from my account without my approval during the delay and stalling period to avoid taking the devices after the contract period ended? That's the issue.

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Pronet
January 24, 2025 5:36 pm
Robert
Robert
January 29, 2025 5:59 pm

Today is the 29th, I am still waiting, no refund to the account. Hopefully, if it comes one day, I will report it.

Robert
Robert
February 03, 2025 5:34 pm

I thank Pronet for nothing other than refunding the money. All thanks to Sikayetvar. Despite my dozens of emails and phone calls, and two separate investigations by CIMER, I couldn't get a result, but Sikayetvar resolved the issue within 2 days after 6 months, which is commendable. I hope you continue this kind of service. Thanks again to Sikayetvar.

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