Stay Away From PRONET
I signed 2-year agreement and decided not to renew. I Called Pronet so many times to remove the equipment, but they finally showed up a month later and removed them. But meantime they charged me for a new agreement without my knowledge, I called and emailed them numerous times but no refund was issued. Stay away from this company, they sound like a very reputable company, but they are another CROOK company.
Dear Robert B.; We want to provide you with support regarding the issue you conveyed through Şikayetvar.com as soon as possible. However, we are unable to reach you when we call your contact information. If you can provide an alternative number through Şikayetvar.com for the resolution of the issue, we will get back to you as soon as possible. You can convey any information, suggestions, opinions, and requests regarding our products and services to us via our call center. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Thank you for your understanding. Pronet Security Services Inc. Customer Service Unit
Since I am abroad and due to the time difference, you can only reach me via my email address. [email protected]
Dear Mr. Robert, Unfortunately, we are unable to communicate via email.
USA code +954 882 8779
Hello, Thank you for your post. We will ensure the follow-up of the issue you have conveyed and get back to you as soon as possible. Thank you for your interest.
How did you renew the agreement and withdraw 4290.46 TL from my account without my approval during the delay and stalling period to avoid taking the devices after the contract period ended? That's the issue.
Hello again, EA02024000426175, your invoice dated 18/06/2024 for 4290.46 TL has been canceled and refunded on 24/01/2025 at 17:28. The refund has been processed to your credit card that was charged, and the amount will be reflected in your account within 3 business days due to bank processing. If you do not have a different request, we kindly ask you to log into your complaint page and respond to the evaluation survey sent to you. Best regards.
Today is the 29th, I am still waiting, no refund to the account. Hopefully, if it comes one day, I will report it.
I thank Pronet for nothing other than refunding the money. All thanks to Sikayetvar. Despite my dozens of emails and phone calls, and two separate investigations by CIMER, I couldn't get a result, but Sikayetvar resolved the issue within 2 days after 6 months, which is commendable. I hope you continue this kind of service. Thanks again to Sikayetvar.
