I Was Billed Again Because Pronet Delayed My Cancellation Request
Because Pronet processed my service cancellation email late, they billed me again. This is the height of immorality—and they claim to be a security company. I followed every step they outlined and sent my cancellation request on time, yet they ignored it for two whole months. They processed my cancellation letter, which I sent in December, only in February. When I called to ask for clarification, they offered no explanation or apology. They then blamed me for their own failure and threatened me with legal action. Never, ever use Pronet.
Dear Sir/Madam, First of all, we would like to inform you that your written request submitted through the platform has been received by our brand. As a company that always prioritizes customer satisfaction in its business approach, we would like to emphasize that all requests from our valued customers are always evaluated with great care. Your request was received on 05.05.2025, and as a result of the conversation held through our call center, an agreement has been reached with you. You can forward any information, suggestions, opinions, and requests regarding our products and services to us via our call center. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Thank you for your understanding. Pronet Security Services Inc. Customer Service Department
I thank Ms. A**** for her attention and support.
Thanks for support. Special thanks for Ms Ahu
