I took over a service from Pronet for my business. At the time of the transfer, I was told the contract was for 2 years, even though I had requested an annual contract. When I questioned this, they convinced me that keeping it this way would be more advantageous. I used the service for a total of 16 months. However, due to financial difficulties, my business permanently closed in December 2024. I informed Pronet of the closure, and one month later, they came and collected all their equipment. Despite no longer receiving any service, I continued to make payments for an additional 3 months during the closure period. I provided all necessary documents, including the official business closure paperwork, yet for 4 months they came up with various excuses and still didn’t cancel the service. During this time, I made over 60 phone calls. Every time, I had to speak with a new representative, and each one claimed to open a new support ticket. Yet the result was always the same: delays, indifference, and a refusal to take responsibility. This company, which is extremely enthusiastic when promoting its services, turns completely indifferent and dismissive when you try to cancel. Customer representatives are disrespectful, not solution-oriented, and cause extreme frustration with their unprofessional behavior. It's deeply disappointing to experience such an amateurish process from a company like Pronet, which presents itself as a corporate brand. After this experience, I absolutely do not recommend Pronet. I will do everything I can to ensure others don’t go through the same thing. If you want to gain customers, start by respecting the ones you already have!!
On 06.12.2024, I submitted my closure documents via email, phone, and the head office to cancel my individual Pronet subscription. Despite completing all procedures and submitting all requested documents, I was informed exactly 8 months later that my branch closure document was not valid and the process was not completed. However, since I took over the product and the subscription was individual, this information was not provided at the beginning of the process.
Even though I did not use the service during this period, Pronet sent me invoices for three months and I was forced to pay these invoices. Even though I filed a complaint with your company on June 27, there was no response or call regarding my application. On the call made on 30.07.2025, I asked if they were calling about the complaint I had left, and they said no.
However, until now (8 months), we have had more than 50 conversations, and in all of them, I was told that someone would call me and a record was created, but the person who called said that no record had been created before. It's like a joke—I spent 2000 minutes on calls, for what?
Despite submitting all documents and completing all necessary procedures, the process regarding my subscription cancellation was not resolved fairly. I request that my commitment be canceled for the remaining period due to these communication failures and the legally faulty process, and that no additional responsibility or cost be imposed on me.
I've been trying to cancel my Pronet membership for the past two months. However, they are refusing to let me cancel, instead stalling me with excuses...
I'm experiencing constant frustrations with Pronet company. Trying to cancel the system has proven to be quite challenging, with various obstacles and a strong push to keep the service. Their pricing has surged to exorbitant levels. Even though we've submitted the necessary documents to cancel a ser...
I feel like I'm being intentionally misled and delayed after submitting a cancellation request to your company 10 days ago and still waiting for the process to be carried out. Every time I call for an update, I am told that someone from the appropriate department will be in touch with me, but this n...
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