My Negative Experience With Pronet

I took over a service from Pronet for my business. At the time of the transfer, I was told the contract was for 2 years, even though I had requested an annual contract. When I questioned this, they convinced me that keeping it this way would be more advantageous. I used the service for a total of 16 months. However, due to financial difficulties, my business permanently closed in December 2024. I informed Pronet of the closure, and one month later, they came and collected all their equipment. Despite no longer receiving any service, I continued to make payments for an additional 3 months during the closure period. I provided all necessary documents, including the official business closure paperwork, yet for 4 months they came up with various excuses and still didn’t cancel the service. During this time, I made over 60 phone calls. Every time, I had to speak with a new representative, and each one claimed to open a new support ticket. Yet the result was always the same: delays, indifference, and a refusal to take responsibility. This company, which is extremely enthusiastic when promoting its services, turns completely indifferent and dismissive when you try to cancel. Customer representatives are disrespectful, not solution-oriented, and cause extreme frustration with their unprofessional behavior. It's deeply disappointing to experience such an amateurish process from a company like Pronet, which presents itself as a corporate brand. After this experience, I absolutely do not recommend Pronet. I will do everything I can to ensure others don’t go through the same thing. If you want to gain customers, start by respecting the ones you already have!!