I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without proper consent. Despite telling customer service about this at least a hundred times, the cancellation has still not been processed. Can someone please assist me urgently with this issue? Otherwise, I will do everything in my power to take action. I don’t want the company’s name to be tarnished due to the carelessness of a sales rep, but I’ve been paying ₺2500 per month for an alarm system I haven’t used in over a year. The customer service team is not acting in good faith either, and I have the ability to reach a wide audience on social media. If my issue is not resolved immediately, I will share all the documents publicly and seek legal action against Pronet.
We have been trying to cancel our Pronet Alarm subscription for nearly two years, but the company has repeatedly ignored or delayed our requests. Despite multiple phone calls and formal cancellation attempts, our membership has not been terminated. We have faced several serious issues with the alarm...
I have been using Pronet alarm services for about two years. Due to financial difficulties, I wanted to cancel my subscription, but they refused to process the cancellation with various excuses and renewed my contract instead. During this period, I was unable to make my payments, and they informed m...
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
At the beginning of 2024, I informed you that I wanted to cancel the camera and alarm system due to moving. Since I made a lump-sum payment, I was told that a penalty would be applied if I moved out. For this reason, I had to transfer the alarm and cameras to my new address. Despite the technician c...
I received alarm system and 2-camera system support from Pronet in February. In addition, they connected me to Pronet Plus for a free trial for 1 month, even though I did not want it. The sales representative said I would follow up and cancel it after 1 month and did not cancel it. They billed me ex...
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