Refusing To Cancel My Pronet Contract

I have been using a Pronet alarm system installed at my address in Üsküdar, Istanbul, and since August 2026 I have been trying to cancel my contract. During this period, I have called Pronet customer service around ten times and clearly requested the termination of my contract and the collection of all their equipment. Despite my repeated calls and explicit cancellation request, Pronet has refused to send a team to uninstall their devices and finalize the cancellation. As a result, the process is deliberately prolonged and I am left in an uncertain situation regarding both the service and possible future billings. I request that my contract with Pronet be cancelled immediately without any further delay, that no further fees are charged to me, and that a technician be promptly sent to my address in Üsküdar to uninstall and collect all Pronet equipment so that our relationship can be fully and properly terminated.