Pronet Charged My Credit Card Without My Knowledge
I was expecting my Pronet contract to conclude on December 10, but unexpectedly, they charged ₺7200 to my credit card on December 1 without any prior notice or my approval. It is completely inappropriate for any business to take funds from a credit card without the explicit consent of the cardholder. I did not have any discussions or agreements regarding a new contract, yet this charge was made without my consent. This situation is completely unacceptable, and I expect an immediate refund of the ₺7200 that was taken from my account. This situation has led to unwarranted stress and financial difficulties. I trust that Pronet will address this issue quickly and make sure that unauthorized transactions do not occur in the future.
Dear Aslı A., First of all, thank you for sharing this request with us. As a company that always prioritizes customer satisfaction in its working approach, we would like to emphasize that all requests from our valued customers are always evaluated with great sensitivity. Regarding your application, our customer service contacted you on 09.12.2024 and provided information about your request. Your refund has been processed, and our technical service has been directed to your address. You can convey any information, suggestions, opinions, and requests regarding our products and services to us via our call center. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Thank you for your understanding. Pronet Security Services Inc. Customer Service Unit
