Pronet's customer retention strategy relies on not sending any warnings before automatically renewing your commitment. You have to be extremely careful, as you're expected to track everything yourself. I was charged a bill of ₺3,500. Strangely enough, there was no email, SMS, or notification to remind me that my commitment was ending. Afterwards, they called me to say, "Your commitment period has ended; you’ve already paid ₺3,500. If you want to avoid higher charges, you need to pay even more to continue." I requested cancellation. I’ll also file a complaint with the Consumer Arbitration Board, though I’m not optimistic about getting a refund. Pronet’s response: “You should have tracked it yourself.” Thank you, Pronet, for running such an outstanding CRM system.
Pronet has been a big disappointment. They made all sorts of promises and used every tactic to get us to sign the contract. But once it was signed, it became nearly impossible to reach anyone to address our concerns. We were told it was a 1-year contract, but after signing, we discovered it was actu...
We started a new subscription with Pronet’s Antalya branch, and at first, we were told that our bill would be ₺600. However, when the payment date arrived, they demanded ₺1800 and asked us to approve an automatic payment. If we hadn’t noticed the discrepancy, we would have been overcharged. On top o...
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
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