Pronet Renewed My Security System Contract Without Warning
Pronet's customer retention strategy relies on not sending any warnings before automatically renewing your commitment. You have to be extremely careful, as you're expected to track everything yourself. I was charged a bill of ₺3,500. Strangely enough, there was no email, SMS, or notification to remind me that my commitment was ending. Afterwards, they called me to say, "Your commitment period has ended; you’ve already paid ₺3,500. If you want to avoid higher charges, you need to pay even more to continue." I requested cancellation. I’ll also file a complaint with the Consumer Arbitration Board, though I’m not optimistic about getting a refund. Pronet’s response: “You should have tracked it yourself.” Thank you, Pronet, for running such an outstanding CRM system.
Dear Sir/Madam, We will get back to you as soon as possible to turn your feedback into gratitude and ensure your satisfaction. You can convey any information, suggestions, opinions, and requests regarding our products and services to us via our call center. For all your applications, our Pronet Alarm Monitoring Center is at your service 24/7. Thank you for your understanding. Pronet Security Services Inc. Customer Service Unit
I was about to cut ties with Pronet after 10 years. I had specifically left a note not to be called for persuasion, but Ms. Büşra from After Sales Services called and frankly, she softened my stance on the matter. Actually, the devices are mine, and I think the fee is still too much just for a call center service, but I decided to continue for another year. I couldn't say no to Ms. Büşra, I'm considering terminating it next year.
