Pronet Renewed My Security System Contract Without Warning

Pronet's customer retention strategy relies on not sending any warnings before automatically renewing your commitment. You have to be extremely careful, as you're expected to track everything yourself. I was charged a bill of ₺3,500. Strangely enough, there was no email, SMS, or notification to remind me that my commitment was ending. Afterwards, they called me to say, "Your commitment period has ended; you’ve already paid ₺3,500. If you want to avoid higher charges, you need to pay even more to continue." I requested cancellation. I’ll also file a complaint with the Consumer Arbitration Board, though I’m not optimistic about getting a refund. Pronet’s response: “You should have tracked it yourself.” Thank you, Pronet, for running such an outstanding CRM system.