We are moving out of Istanbul and trying to cancel our Pronet membership while requesting the removal of their equipment. Despite calling customer service every day and spending hours on the phone, nothing has been resolved. We only have one day left to access the old house, which is a rented apartment. Tomorrow morning, we have a flight, and there is still no solution. I have no idea what will happen to their equipment, and this situation is causing a lot of stress. There is no resolution and no one to address the problem, even though we have made payments and are willing to pay any additional fees required to cancel the membership. We urgently need technical service to remove the Pronet equipment.
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
At the beginning of 2024, I informed you that I wanted to cancel the camera and alarm system due to moving. Since I made a lump-sum payment, I was told that a penalty would be applied if I moved out. For this reason, I had to transfer the alarm and cameras to my new address. Despite the technician c...
In Istanbul B****u H*** A***** Mah.Ko**** Sk (No 8), especially when you enter the building, there is no network service from any operator. (We use Vodafone) We have been dealing with the same problem for more than a year since we moved to my current residence, and although we have called the releva...
We started a new subscription with Pronet’s Antalya branch, and at first, we were told that our bill would be ₺600. However, when the payment date arrived, they demanded ₺1800 and asked us to approve an automatic payment. If we hadn’t noticed the discrepancy, we would have been overcharged. On top o...
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