We have been trying to cancel our Pronet Alarm subscription for nearly two years, but the company has repeatedly ignored or delayed our requests. Despite multiple phone calls and formal cancellation attempts, our membership has not been terminated. We have faced several serious issues with the alarm system itself. It frequently malfunctions, sends false alarms, and even called the police without any valid reason due to a system error. This happened recently and caused unnecessary panic and distress. We have issued at least four formal complaints about the poor service and unreliable system. We clearly stated that we are not satisfied and wish to cancel the contract immediately. Unfortunately, we feel like we’ve fallen into a trap and cannot get out. Instead of processing our cancellation, the company keeps extending the contract and insists on charging fees until the very last moment. This behavior is clearly against consumer rights and unethical. We are extremely dissatisfied and demand an immediate cancellation of our contract. We are now preparing to submit formal complaints to consumer protection authorities, and we will also publish our experience on online platforms and social media so that others can be warned about these unfair practices. We urge Pronet to take this matter seriously and resolve our cancellation request without further delay.
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
I have been using Pronet alarm services for about two years. Due to financial difficulties, I wanted to cancel my subscription, but they refused to process the cancellation with various excuses and renewed my contract instead. During this period, I was unable to make my payments, and they informed m...
I'm experiencing constant frustrations with Pronet company. Trying to cancel the system has proven to be quite challenging, with various obstacles and a strong push to keep the service. Their pricing has surged to exorbitant levels. Even though we've submitted the necessary documents to cancel a ser...
I feel like I'm being intentionally misled and delayed after submitting a cancellation request to your company 10 days ago and still waiting for the process to be carried out. Every time I call for an update, I am told that someone from the appropriate department will be in touch with me, but this n...
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
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